Kelly Neon Heels

***NO REFUNDS. STORE CREDIT ONLY. NO EXCEPTIONS.**** Once an order has been placed, it cannot be cancelled or modified.

***ORDERS SHIP WITHIN 2-14 BUSINESS DAYS. Weekends and holidays excluded. Shipping method selected only affects transit time after an order ships, it does not factor in processing time.

We strive to continue to provide our customers with the latest trends and fashions at affordable prices. We only sell brand new first quality items, we do not carry defective, damaged, or returned merchandise.In order to keep doing this, we are unable to offer refunds.

*Please note that items that have been damaged due to wear and tear, or from being washed incorrectly, are not considered to be faulty and therefore are not eligible for exchange or store credit. Please kindly follow care instructions on the label of each item.

*All sales are FINAL when using coupons with 30% off or more. No returns or exchanges. No exceptions.

Items that may NOT be Returned.

Promotional items, sale items, and/or items marked final sale anything classified as accessories or jewelry intimates, hosiery gift cards, store credit.

*All shipping & handling is nonrefundable. We will gladly accept merchandise for store credit within 7 days of receiving your order. WE DO NOT OFFER REFUNDS AND OR EXCHANGES, ONLY STORE CREDIT.
In the case of returned packages with delivery failure, i.e., multiple delivery attempts, insufficient address information, or refusal, we are not responsible for the shipping and return shipping if applicable, store credit will be issued with deduction of a 15% restocking fee and shipping cost from the original payment according to the receipt of the returned packages.

If you would like us to reship your package, a shipping fee will be charged.

All returns require a valid return authorization number. All shoes must be sent back in their original shoe boxes. Please do not tape the shoe boxes when returning or use the box as a shipping box. If there is shipping tape, writing or any address on the shoe box, your return will be rejected. Once your returned package is received, it will process within 7 business days.

IMPORTANT: By placing an order with us, you are agreeing to our full return policy. We reserve the right to decline a return if the terms described above have not been followed.

Defective Merchandise.

All items are fully inspected before they are shipped, however, in the rate occurrence that you receive a defective item, please contact us within 2 days of receipt to be eligible for a return.

We ship all orders via USPS. After your order has been authorized and confirmed, it will be shipped to you within 24-48 hours. This does not include weekends and holidays. Please allow 3-10 business days for USPS delivery. 

International orders may take 14 days to a month to be delivered.

The Wardrobe is not responsible for duties, taxes or fees which may be assessed. Please be sure to check on this before placing an order. 

once your order has shipped, you will receive an email notification with tracking information. Please note that it make take 1-3 business days for orders to ship out.